Refund and Returns Policy

Returns and Exchanges Policy:

• Items must be returned in the same condition you received them, with no excessive wear or use.
• Please note: Discounted items (purchased with a discount code) are not eligible for refunds.
• All requests for returns or exchanges must be initiated within 3 days of the original purchase date.
• Items with damaged, torn, or altered packaging will not be accepted for return or exchange.

Refund Procedures:

• Once your returned item(s) are received and inspected, your refund will be issued within 5-7 business days using the original payment method.
• Please note that shipping fees are non-refundable.

Process:

• To initiate a return or exchange, please contact our customer service team via +201004113411 ONLY WhatsApp, or Our Website Contact Form or both; within the specified timeframe (3 days of purchase).
• In your message, include your order number and a brief explanation for the return or exchange request.
• Our customer service team will guide you through the return shipping process and provide further instructions.

Fees:

• A fee of 99.90 EGP will be applied to all returns and exchanges.
• This fee covers the processing and handling costs associated with returning or exchanging your item(s).